General Return Policy

• Swabs, perishable items, closeouts, as-is merchandise, special orders, test kits, light bulbs, software, cartridges, aerosol products, emitters, calibration devices, and all types of batteries are final sale and cannot be returned or credited.
• Certain types of swabs, sampling devices, or test kits are sold with a Chain of Custody. Once the test kit leaves our facility, the customer is responsible for maintaining the integrity of that chain.
• Any meters, instruments, or merchandise that has been used, powered up, demonstrated, altered, is missing parts, or is damaged is not returnable.
• Unless otherwise stated, manufacturers are solely responsible for product warranties. Please refer to the product manual for warranty contact information.
• The customer is responsible for sending test kits (such as radon) to the appropriate laboratory at the customer’s expense for processing.
• Returns must be initiated within three days of delivery (based on carrier tracking). After this period, all sales are considered final.

If your order qualified for “Free Shipping,” the actual outbound shipping cost will be deducted from any refund or store credit. The minimum deduction is $17.95. Return shipping costs are the responsibility of the customer.

Order Cancellation Policy

Online orders are processed by credit card companies immediately. If you wish to cancel an order, please notify our Sales Department as soon as possible. Terms are as follows:

• Orders canceled before shipment that require a refund to your credit card are subject to a five percent processing fee or $15 minimum, whichever is greater.
• Orders canceled before shipment are not subject to a fee if you accept an InspectUSA.com store credit for the full amount.
• Orders cannot be canceled after the merchandise has shipped (refer to the Return Request Procedures).

Store credits do not expire and are transferable.

Defective Merchandise

If an item you purchased is defective upon receipt, please contact us immediately at Contact Us. Include your order number, item model number, date received, and a brief description of the issue. Attach images or documentation that may assist us. If it is determined that the product was defective or damaged upon delivery, a replacement of the exact item will be issued.

Items Damaged During Shipment

If you receive damaged merchandise, notify the carrier immediately upon receipt to file a claim. Then report the issue to us via Contact Us with your order number, model number, date received, carrier claim number, and photographs (carriers typically require at least eight). We will work with you and the carrier to resolve the issue.

Return of Unopened Merchandise

• All return requests must be submitted through Contact Us.
• Requests must be received within three days of delivery (based on carrier tracking).
• Requests are reviewed by our Sales Department and responded to within two business days.
• No returns will be accepted without prior written authorization from Inspect USA®.
• Accepted returns of unopened merchandise are subject to a processing fee plus a thirty-three percent restocking charge or $19.95 minimum, whichever is greater.
• Return shipping is paid by the customer.
• Approved returns are issued as store credit for the remaining balance.
• Returned merchandise must be received at our warehouse within seven days of authorization. After that period, the sale will be considered final.
• The Return Request Procedures shown below must be followed.

Return of Opened Merchandise

• All return requests must be submitted through Contact Us.
• Requests must be received within three days of delivery (based on carrier tracking).
• Requests will be reviewed and responded to within two business days.
• No returns will be accepted without prior written authorization from Inspect USA®.
• Accepted returns of opened merchandise are subject to a processing fee plus a forty percent restocking charge.
• Return shipping costs are the responsibility of the customer.
• Approved returns are issued as store credit for the remaining balance.
• Returned merchandise must be received at our warehouse within seven days of authorization, or the sale will be declared final.
• The Return Request Procedures shown below must be followed.

Wrong Merchandise

If you received an incorrect item, please contact us immediately at Contact Us. Include your order number, item model number, date received, and photographs if available. We will assist promptly in resolving the issue.