InspectUSA Return Procedure

Return Request Procedures

Please make sure to contact customer service Contact US BEFORE returning an item to us to receive explicit instructions, return address and a Return Authorization (RA) number. Returned packages must contain an RA number to be considered authorized. Our Shipping and Receiving Department will not accept unauthorized packages. Please include a note inside the package containing the following information:

Order Number
Your Name
Company Name (if applicable)
Model Number of Item(s) to be Returned
Condition of the Items to be Returned
Complete or Missing Pieces & Parts
Undamaged or Damaged
Reason for Return Request

Return Procedures are as follows:

You will receive a "ship to" address when the RA number is issued.
The goods associated with this RA number must be post marked within 7 days of the RA number being issued.
The RA number should be clearly marked on the SHIPPING LABEL of the package.
Do not write the RA number directly on the container - ONLY ON THE SHIPPING LABEL.
Please include a copy of the eMail correspondence between you and InspectUSA® Customer Service.
InspectUSA® is not responsible for items that do not arrive at our warehouse therefore, we strongly suggest packages be insured and shipped in a way that provides tracking and proof of delivery.
Items received at our warehouse may take 3 to 5 business days to be processed.
Your InspectUSA.com account will be credited within 5 to 7 business days after returned merchandise has been processed.

Please Note: InspectUSA® is unable to issue a credit for any shipping costs associated with the delivery and/or the return of any items.

Manufacturer Warranties Do Not Cover The Following Items:

Cost of shipping the product back to the manufacturer and/or InspectUSA®.
Normal wear, scratches or fading of product.
Damage caused by abuse, misuse, tampering with the product including the removal of the back cover.
Damage caused by failure to follow installation and use directions found in the manual.
Consequential damages, incidental damages or expenses, including damages to property and personal injury.

DUE TO SECURITY, PACKAGES &/or PARCELS WITHOUT PROPER APPROVAL & ROUTING CODE WILL BE REFUSED & RETURNED TO SENDER.

Everyone is aware of the very real hazards of identify theft and credit card fraud. Both as a business and as consumers ourselves, the InspectUSA® team works diligently to maintain the safety and security of your on-line shopping experience. However, there is another type of fraud against which InspectUSA.com must also fight; purchase fraud. What is purchase fraud? When someone buys a meter, tool or even a test kit, uses it to satisfy their issue and tries to return it for a full refund by claiming it was defective or some other excuse. This type of fraud is costly and causes on-line and conventional stores to devise strict policies for the return of merchandise. Fortunately, these occurrences happen rarely but often enough for us to be vigilant to this kind of theft.