Privacy Policy

Effective Date: October 2025

Overview

At Inspect USA®, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase on InspectUSA.com. By using our website, you agree to the practices described here.

Information We Collect

Personal information you provide: name, shipping/billing address, email, and phone number.
Account information: login credentials for registered users.
Order and support details: purchase history, messages sent through our contact forms, or by email/phone.
Technical information: IP address, browser type, and related data collected automatically through our server logs and security tools (e.g., Cloudflare).
Cookies and analytics data: information gathered via cookies, Google Analytics, Cloudflare, Google Ads, and Bing Ads to improve performance and user experience.

Inspect USA® does not store or have access to full credit-card numbers. Payment information is securely processed by third-party providers such as Stripe and PayPal; we can only view the last four digits for reference.

How We Use Your Information

To process and fulfill your orders and provide customer support.
To maintain your account and improve your shopping experience.
To secure and optimize our website’s performance.
To send transactional emails (order confirmations, shipping updates, and replies to inquiries).
To comply with legal obligations and prevent fraud or misuse.

Laboratory Services and Test Results

For products such as radon or mold test kits, Inspect USA® partners with AccuStar Labs, an independent accredited laboratory. When you mail canisters or samples for processing, you provide any necessary personal or location information directly to AccuStar Labs. Inspect USA® does not collect or store that data during submission.

Inspect USA® may have view-only access to related test results through our secure AccuStar account to help verify a customer’s test or assist with support. In some cases, we may temporarily download a PDF copy of a report for customer service purposes, which is deleted promptly after use. Inspect USA® does not sell, distribute, or reuse laboratory data.

We encourage customers to review AccuStar Labs’ privacy policy for details on how laboratory data is handled.

Cookies and Analytics

We use cookies to recognize returning visitors, maintain shopping carts, and measure site performance. Cookies may be set by Inspect USA®, Google Analytics, Cloudflare, Google Ads, and Bing Ads. You can disable cookies in your browser settings, but some website features may not function correctly.

Information Sharing

We do not sell your personal information. We share it only with trusted partners who help us operate our business, such as:

Payment processors (Stripe, PayPal)
Shipping and logistics partners (ShipStation, USPS, UPS, FedEx)
Security and performance providers (Cloudflare, Liquid Web)
Analytic services (Google Analytics)
AccuStar Labs (for laboratory analysis)

These partners use your information solely to provide contracted services and are required to protect it appropriately. We may also share limited information if required by law or to prevent fraud or abuse.

Your Account and Data Choices

You may log into your account to review or update your personal information and order history.
You may request account or data deletion at any time by contacting us through our Contact Page.
We retain information only as long as needed to fulfill orders and support customers, unless deletion is requested.

SMS and Communications Policy

If you provide your phone number, Inspect USA® may use it to respond to your inquiries or provide customer service. Message frequency may vary. Message and data rates may apply. Reply STOP to cancel or HELP for assistance. SMS consent is not shared with third parties or affiliates. For more information, visit our Terms & Conditions.

Data Security

We protect your information using industry-standard safeguards, including:

SSL/TLS encryption for all data transmitted through our website.
Cloudflare web-application firewall and DDoS protection.
Periodic server-level security scans and malware checks.
Encrypted off-server backups and restricted administrative access.

International Orders

Inspect USA® primarily serves customers in the United States. On occasion, we may fulfill international orders, in which case your information may be transferred and processed in the United States through partners such as ShipStation and the applicable carrier. By placing an international order, you consent to this transfer.

Children’s Privacy

Our website and products are intended for adults. Inspect USA® does not knowingly collect personal information from anyone under the age of 16. If we become aware that we have inadvertently received such information, we will delete it promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect new features, services, or legal requirements. Any changes will be posted on this page with a new effective date. Your continued use of the website after updates signifies your acceptance of the revised policy.